Refund policy

If it’s not quite right, we’re here to help.

We want you to feel completely confident when you order from Mavi Baby.

If you’ve changed your mind or your Mavi Baby Thermos isn’t quite what you expected, you can request a return within 30 days of receiving your order, provided the item meets our return conditions below.

Change-of-mind returns

To be eligible for a change-of-mind return, your Mavi Baby Thermos must be:

Unused and in its original condition
Clean and free from any signs of use
In its original packaging
Complete with all original components and accessories
Returned with proof of purchase

Because our products are designed for use with water for infant formula feeding, we cannot accept returns of products that have been used, opened or washed for change-of-mind reasons.

How to request a return

Simply email info@mavibaby.com within 30 days of receiving your order and include:

Your order number
The reason for your return
A photo of the product, if requested

Our team will review your request and provide you with the return instructions if your return is eligible.

Please do not send your order back before contacting us. Returns sent without prior approval may not be accepted.

Once your return has been received and inspected, we’ll confirm whether it meets our return requirements and process your refund.

Return shipping

For change-of-mind returns, return shipping costs are the responsibility of the customer.

If your item is faulty, damaged, incorrect or otherwise covered by your consumer rights, we’ll work with you to arrange an appropriate remedy.

Faulty, damaged or incorrect items

We carefully inspect every order before it leaves us, but occasionally something can go wrong.

If your Mavi Baby Thermos arrives damaged, faulty or different from what you ordered, please contact us as soon as possible at info@mavibaby.com with your order number and photos or a description of the issue.

We’ll assess the issue and work with you to arrange an appropriate solution, which may include a repair, replacement or refund, depending on the circumstances.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law. Where a product has a problem covered by the Australian Consumer Law, you may be entitled to a repair, replacement or refund depending on the nature of the problem.

Refunds

Once an approved return has been received and inspected, we’ll notify you of the outcome.

If your refund is approved, the refund will be issued to the original payment method. Please allow your payment provider additional processing time for the funds to appear in your account.